Privacy Policy & Terms of Service

Privacy Policy

Effective Date: February 2, 2026

PublicServicesHub.org ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how information is collected, used, and protected when you use our platform.

1. Information We Collect

Personal Information

• Name
• Email address
• Phone number
• Account role (Member, Caseworker, Provider)
• Organization details (for Providers)

Platform Data

• Service listings and descriptions
• Case notes, referrals, and communications entered by users
• Uploaded documents or files (if applicable)

Technical Information

• IP address
• Browser type
• Device type
• Usage and security logs

2. HIPAA Disclaimer

PublicServicesHub.org is not a HIPAA Covered Entity and does not meet the requirements of the Health Insurance Portability and Accountability Act (HIPAA).

• We do not operate as a healthcare provider, health plan, or healthcare clearinghouse.
• We do not enter into Business Associate Agreements (BAAs).
• The platform is not designed for the storage of protected health information (PHI).
• Providers and caseworkers are responsible for ensuring their own HIPAA compliance, if applicable, and should not use PublicServicesHub.org to store or transmit PHI unless they have independently determined it is appropriate under their own policies.

3. How We Use Information

• Operate and maintain PublicServicesHub.org
• Connect users with service providers
• Manage accounts and permissions
• Improve platform features and usability
• Maintain security and prevent abuse
• Communicate important platform updates

We do not sell personal data.

4. Data Access & Sharing

Information is only accessible to:

• The user who submitted it
• Assigned caseworkers or providers (if applicable)
• Authorized PublicServicesHub.org administrators for moderation and security

We only share data with third-party services as necessary to operate platform functionality (such as hosting or mapping services).

5. Data Security

• Encrypted connections (HTTPS)
• Role-based access controls
• Limited administrative access

No system can guarantee absolute security.

6. User Rights

You may request to:

• Access your data
• Correct your data
• Delete your account and associated data

Requests can be made through the platform or by contacting us.

7. Policy Updates

This Privacy Policy may be updated periodically. Continued use of PublicServicesHub.org means acceptance of the updated policy.

Terms of Service

Effective Date: February 2, 2026

By using PublicServicesHub.org, you agree to the following Terms of Service.

1. Platform Purpose

PublicServicesHub.org is an information and coordination platform designed to help individuals locate services and help providers manage service listings and case coordination tools.

PublicServicesHub.org does not:

• Provide medical care
• Provide legal advice
• Provide housing placement
• Provide emergency services

2. HIPAA & Medical Disclaimer

PublicServicesHub.org is not HIPAA compliant and is not intended to store or process protected health information.

• Users, providers, and caseworkers agree not to rely on the platform for medical decision-making.
• Users, providers, and caseworkers agree not to store PHI unless they accept full responsibility for compliance.

3. User Roles

• Members: Individuals seeking assistance or information.
• Caseworkers: Individuals assisting members on behalf of a provider.
• Providers: Organizations responsible for managing listings, staff, and client interactions.

Each user is responsible for their own activity and submitted data.

4. No Emergency Services Disclaimer

PublicServicesHub.org is not an emergency service. If you are in immediate danger, call 911 or your local emergency number.

5. User-Generated Content

Users retain ownership of submitted content.

By submitting content, users grant PublicServicesHub.org permission to display and manage it as necessary to operate the platform.

We reserve the right to remove content that is false, misleading, harmful, or violates these terms.

6. Provider Responsibilities

• Accuracy of service listings
• Compliance with applicable laws and regulations
• Maintaining current and truthful information

PublicServicesHub.org does not guarantee the availability or quality of listed services.

7. Pricing & Fees Transparency

Current Pricing

At this time, all core services on PublicServicesHub.org are offered free of charge, including:

• Member access to services
• Caseworker tools
• Provider accounts
• Listing management

Future Paid Features

In the future, PublicServicesHub.org may introduce optional premium features, such as additional applications or modules, advanced management tools, and expanded service integrations. These features will never be required to access basic services.

Our Commitment

We believe access to services should remain free. However, operating and maintaining the platform requires ongoing server, development, and security costs.

When fees are introduced:

• Pricing will be clearly disclosed in advance
• No surprise charges will occur
• Discounts or fee waivers may be offered to new providers, small organizations, and underfunded or community-based programs

8. Account Suspension & Termination

Accounts may be suspended or terminated for misuse, abuse, false or misleading information, or violations of these terms.

9. Limitation of Liability

PublicServicesHub.org is provided "as-is." We are not liable for damages resulting from use or inability to use the platform.

10. Changes to Terms

We may update these Terms at any time. Continued use indicates acceptance of updates.

Additional Policies

Case Management & Client Data Policy

• PublicServicesHub.org provides tools only, not case management authority.
• Caseworkers remain responsible for professional conduct.
• Providers are responsible for data handling policies.
• Users should avoid entering sensitive medical or legal information.
• PublicServicesHub.org does not assume responsibility for outcomes or decisions.

Provider Listing Policy

• Providers submit and manage their own listings.
• Verification is limited and does not guarantee accuracy.
• Listings must be kept current.
• Listings may be removed if inaccurate or harmful.

AI & Automation Policy

• PublicServicesHub.org may use AI-assisted tools to improve platform functionality.
• AI tools assist but do not replace human judgment.
• AI tools may contain errors and require human review before reliance.

Acceptable Use Policy

Users may not:

• Submit false information
• Harass or abuse others
• Attempt unauthorized access
• Use the platform for illegal activities

Legal Summary (Plain Language)

• PublicServicesHub.org helps people find and coordinate services.
• We are not a healthcare provider and are not HIPAA compliant.
• Basic services are free and will remain so.
• Future paid features will be optional and transparent.
• This platform is not for emergencies.